How to Handle a Shrinking Business
As a business owner myself, knowing how to handle a shrinking business during a recession before the time comes will help you make a much better business decision. Without knowing what to do, you will likely make the same decision that the majority of companies make, layoff employees.
Having been a business owner for many years, I am always aware of how a business operates when I am out in the world on a daily basis.
If you are anything like me, you may have noticed the same thing I have over the past year or so, customer service has been getting worse for many businesses.
During a slowing economy, many businesses layoff employees and customer service suffers because of the lack of available employees left on the payroll.
The article below describes a different option to employee layoffs and has always been, in my opinion, a much better first choice in handling a shrinking business.
A Better Way To Handle a Shrinking Business
This article is part of a syndicated series about deflation from market analyst Robert Prechter, the world’s foremost expert on and proponent of the deflationary scenario. For more on deflation and how you can survive it, download Prechter’s FREE 60-page Deflation Survival eBook, part of Prechter’s NEW Deflation Survival Guide.
The following text was originally published in Robert Prechter’s February 2009 Elliott Wave Theorist
By Robert Prechter, CMT
During depressions, many businesses make a fatal mistake: They lay off employees. Some businesses have no choice; if the product or service is related more to quantity than quality, then perhaps there is no alternative. But many businesses are far better served by keeping their employees and reducing compensation. That way, they can continue to serve customers with full quality and stand ready to lead the competition when the next economic expansion arrives.
Surely most employees would rather endure an across-the-board salary
cut than risk being laid off. In the 1930s, General Electric polled
its workers on this very question, and the majority agreed that
they would rather endure salary reductions. A few years later, when
the economy recovered, GE had all of its employees in place and
did not have to spend years recruiting new people. It shot out of
the gate in full operating mode.
Moreover, the company had made progress improving designs and making plans during the lull. When business picked up, so did salaries. In the end, it was win-win for everyone.
Take, for example, a news service that needs to reduce costs. Instead of cutting staff by 50 percent, thereby forcing a radical reduction in the scope of the news coverage, it would make more sense to cut salaries by 50 percent and retain full service. If lowering the price of the service would keep the subscriber, viewer or listener base steady, or if reducing the cost of advertising would keep the support base steady, it would be better to make one of those moves rather than cutting staff. Either program would maintain quality and serve to keep the service in the forefront among news providers. Inflexible competitors would go out of business, thereby helping the survivors.
If an airline is in trouble, it should not cut routes and service while holding prices and salaries up. It should cut salaries and prices and continue serving the highest possible number of customers. That way, it will be the carrier of choice for many fliers when the economy returns to expansion mode. Again, everyone wins, including the employees.
This idea would work well for any business that does not have long-term contracts – such as with labor unions or high-level employees – guaranteeing salaries. Even in such a case, negotiating reductions would be smarter than going bankrupt.
This approach could work for many kinds of businesses: airlines, manufacturers, newspapers, shippers and sports teams, to name a few. If you work for a business for which this plan would serve, mention it to those in management. Even they would probably prefer a reduction in income to none at all.
Reducing salaries has another benefit, which is that fewer people would go to the state for “unemployment benefits,” reducing the strain on state budgets and taxpayers. If your business would operate better with all its employees, consider a company-wide salary reduction as opposed to layoffs.
For more on deflation, download Prechter’s FREE 60-page Deflation Survival eBook or browse various deflation topics like those below at www.elliottwave.com/deflation.
- What happens during deflation?
- Deflation survival
- Why is deflation bad?
- Deflation personal debt
- And much more in Prechter’s FREE Deflation Survival Guide.
Robert Prechter, Chartered Market Technician, is the world's foremost expert on and proponent of the deflationary scenario. Prechter is the founder and CEO of Elliott Wave International, author of Wall Street best-sellers Conquer the Crash and Elliott Wave Principle and editor of The Elliott Wave Theorist monthly market letter since 1979.